Returns & Exchanges
At Dermalogica, we stand behind every product we sell, but if you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. We are committed to ensuring your skin achieves its best health, and we make the return process as seamless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.
Print Your Label
Once your request is authorized, you will receive a prepaid shipping label via email to ensure your return is tracked and handled safely.
Pack Your Products
Securely pack the items in their original packaging, including any promotional gifts if returning a full set, and attach the shipping label to the outside of the box.
Receive Your Refund
After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing