Frequently Asked Questions
Everything you need to know about your skin health journey.
How do I know which Dermalogica products are right for my skin?
We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to determine your unique skin type and concerns.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are also vegan; please check individual product pages for specific ingredient details.
What is your return policy for opened products?
We offer a 100% money-back guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund, even if the product has been opened.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your skincare essentials sooner.
Do your products contain artificial fragrances or colors?
No, Dermalogica products are formulated without artificial fragrances and colors, which are common skin irritants, ensuring optimal skin health for all types.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number so you can monitor your package's progress.